Versand

At Julissha, we are committed to making your shopping experience as smooth as possible. We partner with DHL and trusted delivery services to ensure your order is handled securely and delivered to the address provided during checkout.

Order Processing

After your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.

Orders are generally processed within 1–3 business days. During promotional periods, holidays, or periods of unusually high order volume, processing may take a little longer.

Once your package has been handed over to the carrier, you will receive a shipping confirmation email containing your tracking information, allowing you to follow your shipment's progress.

Please make sure your shipping details are correct before completing your purchase. Once an order enters the processing or shipping stage, we may not be able to modify the delivery address or other order details.

Delivery Time

Our typical estimated delivery timeframe is:

Processing: 1–3 business days
Estimated transit: 5–10 business days
Estimated total: approximately 6–13 business days

Delivery times are estimates and are not guaranteed. Actual arrival times may vary depending on the destination, customs procedures, carrier operations, weather conditions, and other circumstances outside our control.

DHL Tracking

When your order is dispatched, we will provide a DHL tracking number by email when available.

Please allow some time for tracking information to become active after the parcel has been shipped. Tracking updates may occasionally take 24–72 hours to appear.

Multiple Items in One Order

If your purchase contains several products, your items may arrive in separate packages. This can happen when products are fulfilled from different facilities or become available for shipment at different times.

You may therefore receive multiple tracking numbers and deliveries for a single order.

Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Any applicable customs charges, import duties, or local taxes are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also extend the expected delivery timeframe.

Delivery Delays

Although we work to have orders delivered within the estimated timeframe, Julissha cannot guarantee a specific delivery date.

Delays can occur because of circumstances such as:

Customs clearance
Severe weather
Public holidays
Carrier disruptions
Incorrect or incomplete delivery information
High shipping volumes
Transportation delays
Events outside the carrier's control

If your package is delayed, please first check the tracking information provided by DHL for the latest shipment status.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before we can resend the package.

Missing or Delayed Packages

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If the tracking information has not been updated for an extended period or your package appears to be lost, contact our customer service team so we can assist you with the next steps.

Please contact us at:

Email: [info@julissha.com]

When contacting us, please include your order number and, if available, your DHL tracking number.

Shipping Address Changes

We recommend carefully reviewing your shipping information before placing your order.

Because orders may enter our fulfillment process quickly, we cannot guarantee that address changes can be made after an order has been submitted.

If you notice an error, contact us as soon as possible. We will do our best to assist, but changes cannot be guaranteed once the order has been processed or shipped.